Complaints procedure

Complaints about this site or this project

For anything Surveyology is directly responsible for — material published on this site, a practice note you believe is wrong or misleading, the handling of a message you sent, or the way your personal data has been used — please put it in writing to:

• Complaints handler: Surveyology, Logos Group Limited
• Email: hello@surveyology.co.uk
• Post: 60 The Beacon, Stile Common Road, Huddersfield HD4 6DE

Include, where you can:

• your name and contact details
• the page or material concerned, and the date
• what has gone wrong, in as much detail as possible
• what outcome you are seeking

We will then:

1. Acknowledge your complaint in writing within 7 days of receiving it.
2. Investigate the matter — reviewing the material, the correspondence and how the decision was made.
3. Respond in writing with the outcome within 28 days of receipt. If more time is genuinely needed, we will explain why and give a realistic date.

There is no approved redress scheme to escalate a complaint about this site to. If a complaint cannot be resolved, our final response will say so plainly and set out what, if anything, we are prepared to do — leaving you free to pursue any other remedy available to you.

Complaints about your personal data

If you are not satisfied with how a data protection concern has been handled, you can complain to the Information Commissioner's Office at ico.org.uk, which is the statutory regulator for data protection in the UK. See also the privacy policy.

Records

A log of complaints and the evidence gathered in investigating them is retained for six years.

Our commitment

Complaints are handled fairly, promptly and without charge. Where we have got something wrong, we will say so plainly and correct it — including correcting published material and saying that it has been corrected.